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NBRA to launch investigation into insurer treatment of the body repair industry

body repair. The National Body Repair Association (NBRA)The National Body Repair Association (NBRA) is launching an investigation into Insurer treatment of the body repair industry.

The aim of the investigation is to understand which insurers act responsibly in true partnership with the industry and those who may be taking advantage of their power. 

Chris Weeks, Director of the NBRA comments, “In the last 20 years the working relationship between Insurers and Body repairers has changed drastically.  Originally consumers selected their own car body shop who estimated the time to complete the repair and charged what they thought was a fair rate following negotiations with a motor engineer. Over time most repairers joined insurer networks with fixed contracts and regular work volumes which worked well for both parties. Eventually as insurer supply chain management became more advanced and repairers became so reliant on the work, the overall balance of power between the two entities has arguably shifted firmly towards the insurers. 

“As a first step NBRA is initially asking for members and non-member repairers to complete a detailed and confidential insurer attitude survey which will begin in August. The results will be collated by the end of September depending on how quickly the NBRA get a significant response back. 

“We have been liaising with representatives from the top insurers. Our aim is to lobby and collaborate with them individually and work together in the interests of repairers to increase their long term prosperity, standards and importantly the ongoing relationship between the two entities.  By working in a positive way and building on best practice already out there we have already seen insurer willingness to engage, listen and change in a controlled way when presented with honest opinion. This is an important piece of work and we are calling on the whole repair industry to get involved.”

To find out more from the NBRA, visit their website here:


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Owain Griffiths

Owain Griffiths

Head of Circular Economy at Volvo Cars

Owain joined Volvo Cars in June 2021 to lead Circular Economy in the Global Sustainability Team. The company has committed to being a circular business by 2040 and has financial, recycled content and CO2 based targets for 2025, all of which Owain is working across the company to make happen. Owain previously worked for circular economy consultancy Oakdene Hollins where he advised businesses on evidence led circular economy implementation. 

Turning into a circular business and the importance of vehicle reuse and recycling.

The presentation will cover the work Volvo Cars is doing to achieve 2025 but mainly focus on the transformational work towards 2040 and the business and value chain changes being considered. Attention will be paid to the way vehicles are being dealt with at the end of life and the complexities of closing material and component loops. Opportunities and challenges which Volvo Cars is facing will be presented including engagement with 3rd parties and increasing pressure from stakeholders.

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e2e Total Loss Vehicle Management [e2e] is the UK’s only salvage and automotive recycling network with nationwide, environmentally compliant sites delivering performance resilience and service reliability to the insurance and fleet markets.  The network’s online salvage auction drives strong salvage resale values and faster sales.  e2e’s salvage clients have access to the network’s stocks of over 5 million quality graded, warranty assured reclaimed parts. 

The power of the network model means e2e has the ability to influence industry standards and is committed to continually raising the bar whilst redefining the role and perceived value of the salvage operator.  Network members adhere to robust service level agreements, against which they are audited, in order to ensure performance consistency and a market leading customer experience.  

The salvage and recycling operating environment is evolving rapidly, and e2e is anticipating, listening and responding to changing market needs.  Regulatory compliance, ESG, reclaimed parts, customer experience, EVs, new vehicle technologies, data and reputation risk are just some of many considerations linked to the procurement of salvage services.  e2e will drive further added value to clients and members through the adoption and application of emerging technologies, continuing to differentiate its proposition and position salvage services as a professional partnership. 

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