Essential information for end of life vehicle dismantling, depollution and recycling


Ben launches Critical response service

Ben launches Critical response serviceAutomotive industry charity, Ben, has officially launched its Critical response service, to support employers and their employees in times of crisis. This free service sees Ben working with automotive industry businesses to provide appropriate, often immediate, support for employees when they experience an unexpected or traumatic incident or event.

This specialist service supports employees who have recently experienced: 

  • Death of a colleague or customer 
  • Serious injury to a member of staff or customer 
  • Physical or psychological threat (life threatening risk or situations of extreme violence) 
  • Incidents where the circumstances are so unusual or the sights and sounds so distressing, that individuals need support to cope with the trauma experienced.

Ben has been developing this onsite trauma support service since 2017, after being approached for support by automotive Ben4Business partners following a traumatic incident affecting their employees. This official launch of the service demonstrates Ben’s commitment in responding to the needs of the industry and supporting its people in times of need. Ben has seen a rise in employers requesting support with critical incidents, so this newly launched service will see the charity supporting more individuals. 

Last year, Ben’s Critical response service supported over 140 automotive industry employees in response to a critical incident. To date, the service has seen Ben predominantly supporting employers and employees who have been affected by a colleague taking their own life. 

As part of the service, Ben provides:

  • Employer guidance, support and reassurance from a single point of contact
  • Employee briefings providing awareness on emotional responses and coping strategies
  • Assessing the wellbeing of individuals who have been affected, through 1:1 engagement meetings 
  • Referral pathway for ongoing support (such as counselling) for individuals when needed 
  • Specialist information and self help resources for employers and employees. 

Rachel Clift, Health & Wellbeing Director, said:

Ben - Rachel Clift“While businesses do everything possible to minimise risk to staff or customers, there are occasions when a traumatic incident happens. These incidents can impact everyone who was directly, or indirectly, involved and cause emotional distress. 

“At Ben, we understand that, when a traumatic incident occurs, it’s essential to deal with the situation promptly and efficiently. Employers need to gauge the reaction of their employees and assess the impact of the incident on their wellbeing. That’s where we come in – we’re here to support employers and their employees every step of the way.

“Since 2017, our Ben4Business partners have approached us for wellbeing support during a crisis and we want to ensure we continue to meet this need. When we first provided this service, it was mainly offered directly to individuals, but employers are now also supported and can benefit from our expertise. We have since developed this service by working with our Ben4Business partners and we have developed this service around their needs and supporting their people. 

“A stark reality is that we have mostly supported people after a colleague has taken their own life. The industry has a high proportion of male employees and men are around three times more likely to commit suicide than women. We have a responsibility to look after our own – our automotive industry people. We encourage all automotive employers to come forward and work with us to support their people in times of need.”

Critical response service testimonials:

Ben launches Critical response serviceIn May 2017, Lookers requested support from Ben for employees based at their HQ in Manchester following the terrorist attack at the Ariana Grande concert. Two of the company’s employees had been at the Manchester Arena on the night of the terrorist attack. Neither suffered any injuries but they were left traumatised by the incident and needed support.

Sarah Williams, Head of HR Operations at Lookers, said:

“Following the terrorist attack at the MEN Arena in 2017, we contacted Ben to help us provide support to our people through face to face meetings. Ben was very responsive and provided two counsellors who attended head office and offered home visits and phone counselling to those that were unable to attend work. We greatly appreciated Ben’s expertise and help during what were very distressing circumstances.” 

Sarah Rowlands, HR Manager at VWG Division, Sytner Group, said:

“The help Ben provided to us recently was invaluable. Following the critical incident we had at one of our sites, we asked for Ben’s support and I didn’t expect for the team to be with us so quickly. Colleagues have felt supported through the grief they have been feeling and I have felt better equipped to help them. From the bottom of my heart, I want to say thank you to the Ben team.”

Michael McCulloch, General Sales Manager at TrustFord Ballymena, said:

“I have been in the motor trade for 22 years and I watched a Ben TrustFord story video at our annual conference which brought a tear to my eye. Little did I know that Ben would be on our site less than three weeks later, helping our team through emotional turmoil. Ben has had a profoundly positive effect on many of our team, who are not just dealing with the recent events but their own individual tumultuous lives too.”

To seek support with a critical incident in your workplace, call Ben’s helpline on 08081 311 333. To find out more about the service and how Ben can support your employees through an unexpected or traumatic incident, read their leaflet.

Ben’s Critical response service is part of its Ben4Business programme, partnering with employers to support the health and wellbeing of their people. 

Visit Ben at to find out more.


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Owain Griffiths

Owain Griffiths

Head of Circular Economy at Volvo Cars

Owain joined Volvo Cars in June 2021 to lead Circular Economy in the Global Sustainability Team. The company has committed to being a circular business by 2040 and has financial, recycled content and CO2 based targets for 2025, all of which Owain is working across the company to make happen. Owain previously worked for circular economy consultancy Oakdene Hollins where he advised businesses on evidence led circular economy implementation. 

Turning into a circular business and the importance of vehicle reuse and recycling.

The presentation will cover the work Volvo Cars is doing to achieve 2025 but mainly focus on the transformational work towards 2040 and the business and value chain changes being considered. Attention will be paid to the way vehicles are being dealt with at the end of life and the complexities of closing material and component loops. Opportunities and challenges which Volvo Cars is facing will be presented including engagement with 3rd parties and increasing pressure from stakeholders.

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e2e Total Loss Vehicle Management [e2e] is the UK’s only salvage and automotive recycling network with nationwide, environmentally compliant sites delivering performance resilience and service reliability to the insurance and fleet markets.  The network’s online salvage auction drives strong salvage resale values and faster sales.  e2e’s salvage clients have access to the network’s stocks of over 5 million quality graded, warranty assured reclaimed parts. 

The power of the network model means e2e has the ability to influence industry standards and is committed to continually raising the bar whilst redefining the role and perceived value of the salvage operator.  Network members adhere to robust service level agreements, against which they are audited, in order to ensure performance consistency and a market leading customer experience.  

The salvage and recycling operating environment is evolving rapidly, and e2e is anticipating, listening and responding to changing market needs.  Regulatory compliance, ESG, reclaimed parts, customer experience, EVs, new vehicle technologies, data and reputation risk are just some of many considerations linked to the procurement of salvage services.  e2e will drive further added value to clients and members through the adoption and application of emerging technologies, continuing to differentiate its proposition and position salvage services as a professional partnership. 

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