Essential information for end of life vehicle dismantling, depollution and recycling


Copart maintaining essential services for insurers

Essential role in claims process will be maintained, Copart reassures market

Copart maintaining essential services Insurers

Copart, which supplies salvage services to most of the UK’s leading insurers, will continue to play its part in ensuring that motor claims are processed and settled as quickly as possible during the COVID-19 crisis, UK managing director Jane Pocock said today. 

Her message to insurers comes as the body that regulates insurers, the Financial Conduct Authority (FCA) has confirmed that the claims service provided to policyholders by their insurance companies is deemed essential under the Government’s Coronavirus Bill. 

In addition, Defra has confirmed to the British Metals Recycling Association that front-line staff involved in the depollution and disposal of end-of-life vehicles are deemed critical workers. As a result, the British Vehicle Salvage Federation has confirmed that services supporting the recycling of salvage must continue. 

Copart maintaining essential services Insurers
Jane Pocock

Jane explained that Copart had received letters from Claims Directors and insurers’ legal counsel confirming that they classify the company as a “critical service partner”, and that Copart must, therefore, maintain services to protect the insurance claims supply chain and the interests of insurers’ customers. 

“We work for most of the UK’s major insurers, collecting, transporting and storing accident-damaged vehicles on behalf of insurers, enabling them to be assessed so that claims can be processed and customers can receive payment as soon as possible,” she said. 

“This is especially crucial during this time when so many people are facing financial challenges – for example, many people have loans to pay for their vehicles and need claims settlements to repay those. 

“We have a great relationship with our insurance partners, and we’ve been in constant communication with them regarding the new challenges we are all experiencing.” 

Copart has set up a task force to collect all cars assigned to them by insurers as quickly as possible, but some damaged vehicles are now getting stuck in garages and body shops that have had to close. This means the vehicles can’t be repaired as they normally would be. 

So some insurers have asked instructed Copart to collect some of these vehicles and to either store them or put them into the total loss process so they can conclude matters with their policyholders. 

“We also have a huge supply of vehicles that can be dismantled for repair, so we have adapted our processes to help here too. We have all pulled together to tackle the various challenges and our workforce has been incredible,” said Jane. 

However, she stressed that Copart is only operating those aspects of their services that are deemed essential.

“We began reshaping our business as soon as it became clear that coronavirus was going to have a significant impact, the majority of our staff are now working from home, and we have been pro-active in scrupulously following safety guidelines and taking every action we can to keep all our people and our customers safe. 

“As part of a global US-based business, we are especially aware of how we need to be prepared as this crisis develops.” 

She added that continuing these core operations may help some small automotive businesses reliant on the supply chain to maintain a level of trading, as well as helping to maintain the flow of parts to feed repair garages – which have been deemed as essential to keep key workers’ vehicles on the roads – at a time when parts supplies from many sources is drying up. 

Copart’s Operations Centres have the capacity for 48,000 vehicles, which is key at a time when body shops and other places where vehicles may be stored are closed. They are in largely rural areas rather than in areas of high-density population. 

Measures taken to protect Copart’s employees and customers include: 

  • Closing their Operations Centres to all visitors 
  • Converting services from collection by customer to delivery by Copart – these services do not necessitate any close contact with customers or business partners 
  • Removing the need for insurers to send engineers to inspect cars at Copart sites by making their own engineers available to do this 


For more information please contact: Louise Zucchi, Certus Communications: 07399 477535 


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Owain Griffiths

Owain Griffiths

Head of Circular Economy at Volvo Cars

Owain joined Volvo Cars in June 2021 to lead Circular Economy in the Global Sustainability Team. The company has committed to being a circular business by 2040 and has financial, recycled content and CO2 based targets for 2025, all of which Owain is working across the company to make happen. Owain previously worked for circular economy consultancy Oakdene Hollins where he advised businesses on evidence led circular economy implementation. 

Turning into a circular business and the importance of vehicle reuse and recycling.

The presentation will cover the work Volvo Cars is doing to achieve 2025 but mainly focus on the transformational work towards 2040 and the business and value chain changes being considered. Attention will be paid to the way vehicles are being dealt with at the end of life and the complexities of closing material and component loops. Opportunities and challenges which Volvo Cars is facing will be presented including engagement with 3rd parties and increasing pressure from stakeholders.

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e2e Total Loss Vehicle Management [e2e] is the UK’s only salvage and automotive recycling network with nationwide, environmentally compliant sites delivering performance resilience and service reliability to the insurance and fleet markets.  The network’s online salvage auction drives strong salvage resale values and faster sales.  e2e’s salvage clients have access to the network’s stocks of over 5 million quality graded, warranty assured reclaimed parts. 

The power of the network model means e2e has the ability to influence industry standards and is committed to continually raising the bar whilst redefining the role and perceived value of the salvage operator.  Network members adhere to robust service level agreements, against which they are audited, in order to ensure performance consistency and a market leading customer experience.  

The salvage and recycling operating environment is evolving rapidly, and e2e is anticipating, listening and responding to changing market needs.  Regulatory compliance, ESG, reclaimed parts, customer experience, EVs, new vehicle technologies, data and reputation risk are just some of many considerations linked to the procurement of salvage services.  e2e will drive further added value to clients and members through the adoption and application of emerging technologies, continuing to differentiate its proposition and position salvage services as a professional partnership. 

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