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SYNETIQ launches Live Chat facility on its website

SYNETIQ Live Chat launches to support customers during COVID-19 and beyond

live chat synetiq

SYNETIQ has successfully launched an online Live Chat facility – one of the first of its kind in the industry. Still, at an early development stage, it has arrived just in time to help customers contact the business quickly and easily during the COVID-19 outbreak.

Private individuals and small businesses from all over the world use SYNETIQ products and services every week – purchasing from its online auction, finding matching vehicle parts, replacement wheels and tyres and much more. SYNETIQ Live Chat has transformed the way the business can communicate with these customers, particularly as Coronavirus continues to cause disruption.

The new tool has been implemented by SYNETIQs Edinburgh-based developers, although the launch wasn’t planned for some time. As the threat of COVID-19 became clear, the team adjusted priorities to get the tool up and running ahead of schedule. SYNETIQs Web Developers will now continue to refine and improve its operation further.

SYNETIQ Live Chat has been incredibly well-received after its first two weeks, with over 2000 customers using the tool to get in touch with SYNETIQ teams at based across the UK.

Steve Robbins, Head of Web and AWS, said:

“We recognised we could improve our online experience with live chat, and the development has been in the pipeline for some time. The current situation meant that we have brought forward the development and launched it almost overnight. We have many improvements planned for the online chat experience and we are working towards our goal of a unified online customer communication platform built right into all our websites.”

Adapting to a changing situation is now the agenda for many businesses, and SYNETIQ is no different. All colleagues able to work from home are now doing so – managing online activity remotely and safely. The Auction team has introduced new opening hours and has suspended vehicle viewings and storage fees until the end of the lockdown period.

SYNETIQ has been classed as a key worker by DEFRA, so many B2B services are continuing safely behind closed doors to support key Police, Insurance and Fleet customers during this challenging time.


SYNETIQ April 2023 M

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Owain Griffiths

Owain Griffiths

Head of Circular Economy at Volvo Cars

Owain joined Volvo Cars in June 2021 to lead Circular Economy in the Global Sustainability Team. The company has committed to being a circular business by 2040 and has financial, recycled content and CO2 based targets for 2025, all of which Owain is working across the company to make happen. Owain previously worked for circular economy consultancy Oakdene Hollins where he advised businesses on evidence led circular economy implementation. 

Turning into a circular business and the importance of vehicle reuse and recycling.

The presentation will cover the work Volvo Cars is doing to achieve 2025 but mainly focus on the transformational work towards 2040 and the business and value chain changes being considered. Attention will be paid to the way vehicles are being dealt with at the end of life and the complexities of closing material and component loops. Opportunities and challenges which Volvo Cars is facing will be presented including engagement with 3rd parties and increasing pressure from stakeholders.

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e2e Total Loss Vehicle Management [e2e] is the UK’s only salvage and automotive recycling network with nationwide, environmentally compliant sites delivering performance resilience and service reliability to the insurance and fleet markets.  The network’s online salvage auction drives strong salvage resale values and faster sales.  e2e’s salvage clients have access to the network’s stocks of over 5 million quality graded, warranty assured reclaimed parts. 

The power of the network model means e2e has the ability to influence industry standards and is committed to continually raising the bar whilst redefining the role and perceived value of the salvage operator.  Network members adhere to robust service level agreements, against which they are audited, in order to ensure performance consistency and a market leading customer experience.  

The salvage and recycling operating environment is evolving rapidly, and e2e is anticipating, listening and responding to changing market needs.  Regulatory compliance, ESG, reclaimed parts, customer experience, EVs, new vehicle technologies, data and reputation risk are just some of many considerations linked to the procurement of salvage services.  e2e will drive further added value to clients and members through the adoption and application of emerging technologies, continuing to differentiate its proposition and position salvage services as a professional partnership. 

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