COVID-19 update: Charles Trent Ltd to re-open their sites from the 17th April.
Charles Trent Ltd has been working hard behind the scenes to adapt their range of services and ensure safe workspaces and visiting areas for their team and their valued customers. From 8 am on Friday 17th April their sites will re-open, but this will be phased and not all services will be available. Please refer to available services in the FAQs.
Charles Trent Ltd, a leader in vehicle recycling, stated the following:
An enormous thank you goes out to every single member of Team Trents. Their workforce has demonstrated levels of commitment, dedication and passion that will see us emerge from all this stronger than ever before.
To you, our customers, we are truly thankful of all the support, kind words and encouragement we have continued to receive during this unprecedented time.
As our special way of saying thank you to our incredible NHS heroes, we are providing discounts across our car parts and wheels, tyres and batteries services.
To find out how this latest update affects our services offered please read the important information below.
General Information For All Services
When on-site, you must adhere to strict social distancing measures we have put in place. Following these will help prevent the spread of COVID-19.
We no longer accept cash payments on site. All items, collections and services offered from our counters must be paid for by card.
Car Parts
Ordering Parts Online
Our online parts store is your go-to place for buying car parts.
We continue to offer fast and free next working day delivery to UK Mainland addresses and fast international delivery. Every part sold comes with a free warranty for all-important peace of mind.
All car part deliveries are made by our third-party couriers who are all adhering to government advice on social distancing.
We can help you find the part you need via live chat, email or over the phone. However, please be aware and patient of the fact that waiting times may be longer than usual under current circumstances.
Click & Collect
You can order Click & Collect car parts through our online parts store or parts call centre by calling 01202 724444.
Please do not visit our sites until you have received confirmation from us that your order is ready for collection.
Parts Counters
Please do not visit our parts counters, unless you have made a Click & Collect order and you have been notified that it is available for collection.
Online Auctions
Please note, we have lifted the temporary suspension of our online auctions. An extensive range of vehicles are available to view now and will be auctioned on Monday 4th May.
From 8.30 am on Monday 4th May our vehicle collections office will re-open. Collection times are between 8.30 am and 3 pm Monday to Friday. Please be aware that vehicle loading times may be longer than usual to protect the health of our team and you, our valued customers.
Storage fees will be waivered until further notice, provided that the vehicle you have won at auction is paid for.
Wheels, Tyres & Batteries
Wheel, tyre and battery services are available from our Poole site. However, please only visit if it is essential. We are working with a reduced team, so please be aware that waiting times may be longer than usual.
Vehicle Collections / Sell Your Car
We are now booking in vehicle collections, provided we can collect the vehicle whilst adhering to social distancing measures. Get an instant free online quote for your scrap, damaged or unwanted vehicle now.
If you are looking to drop off a vehicle to site this is not currently possible. Our drop off service will re-open at 8 am on Monday 4th May.
FAQs
Why are you taking the decision to re-open?
We provide services that are helping keep Britain’s key workers moving during these unprecedented times. After taking the time to close, take stock of the situation and impose strict social distancing measures, we have taken the decision to re-open, albeit adapting our services offered significantly.
Why have your staff been classified as key workers?
Our services are required to keep our key workers moving. This includes NHS staff, teachers, social care workers, delivery workers, supermarket staff and all other key workers we are relying on in such unprecedented times.
Our garage customers remain open to provide critical support to key workers and we are needed to supply them the parts required to complete their jobs.
We are immensely proud of every single member of Team Trents, as they are doing a truly incredible job of keeping Britain’s key workers on the road during this COVID-19 crisis.
What are you doing to protect your team and customers?
The health and safety of our valued team and customers is paramount. We have introduced strict social distancing and hygiene measures and made protective equipment readily available to prevent the spread of COVID-19.
We will continue to follow government guidelines and adapt our health and safety processes as required.
What services are available?
- Online parts orders and telephone orders placed through our parts call centre – 01202 724444
- Parts counters – Click & Collect only
- Wheels, tyres and batteries from our Poole site
- Vehicle disposal – collection only. Get an online quote here
Can I collect my salvage vehicle I purchased before lockdown?
No, this service is not available until we fully re-open on 4th May 2020
Can I drop off my vehicle for disposal?
No, this service is not available until we fully re-open on 4th May 2020
Visit www.trents.co.uk
Source: www.trents.co.uk
