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Copart announces new Customer Excellence Centre

Leading online vehicle remarketing business Copart UK is opening a Customer Excellence Centre in Bedford, to support their ongoing growth and development plans


Copart announces new Customer Excellence Centre p

Copart has seen significant growth across the UK and currently has over 1,200 employees based across 18 locations, including a headcount of over 250 at their Head Office in Wootton.  

Copart announces new Customer Excellence Centre fFollowing the rapid expansion of Copart’s customer service functions, including Claims Settlement and  Engineering Services, the company has been seeking alternative locations to support growth and the changing needs of their customers.  

Copart has now secured 10,000 square feet of office accommodation across three floors at Franklin  Court, based in Priory Business Park, Bedford. 

Jane Pocock, Managing Director of Copart UK & Ireland, said: 

We are planning for our Customer Excellence Centre to house centralised critical value-added services that help us drive more returns from customers’ vehicles. These include Vehicle Engineering, Private  Plate and Vehicle Finance Management, the coordination of keys and documents, and Claims  Negotiations and Settlement services. 

This is a vital part of our expansion, allowing us to provide our partners with world-class end-to-end outsourced services. It also creates the potential for many new job opportunities in the Bedford area.” 

Around 100 existing employees will move across to the Customer Excellence Centre and the additional capacity will accommodate a further 35 new roles, which Copart anticipates recruiting for over the next 12-18 months.  

The Customer Excellence Centre will also support Copart’s ongoing commitment to digital transformation, providing a central hub for the continued development and enhancement of technology and purpose-build systems to provide a seamless claims journey for their insurance partners.  

This move to Franklin Court coincides with the launch of Copart’s new Claims Management System, ClaimHub.


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Owain Griffiths

Owain Griffiths

Head of Circular Economy at Volvo Cars

Owain joined Volvo Cars in June 2021 to lead Circular Economy in the Global Sustainability Team. The company has committed to being a circular business by 2040 and has financial, recycled content and CO2 based targets for 2025, all of which Owain is working across the company to make happen. Owain previously worked for circular economy consultancy Oakdene Hollins where he advised businesses on evidence led circular economy implementation. 

Turning into a circular business and the importance of vehicle reuse and recycling.

The presentation will cover the work Volvo Cars is doing to achieve 2025 but mainly focus on the transformational work towards 2040 and the business and value chain changes being considered. Attention will be paid to the way vehicles are being dealt with at the end of life and the complexities of closing material and component loops. Opportunities and challenges which Volvo Cars is facing will be presented including engagement with 3rd parties and increasing pressure from stakeholders.

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e2e Total Loss Vehicle Management [e2e] is the UK’s only salvage and automotive recycling network with nationwide, environmentally compliant sites delivering performance resilience and service reliability to the insurance and fleet markets.  The network’s online salvage auction drives strong salvage resale values and faster sales.  e2e’s salvage clients have access to the network’s stocks of over 5 million quality graded, warranty assured reclaimed parts. 

The power of the network model means e2e has the ability to influence industry standards and is committed to continually raising the bar whilst redefining the role and perceived value of the salvage operator.  Network members adhere to robust service level agreements, against which they are audited, in order to ensure performance consistency and a market leading customer experience.  

The salvage and recycling operating environment is evolving rapidly, and e2e is anticipating, listening and responding to changing market needs.  Regulatory compliance, ESG, reclaimed parts, customer experience, EVs, new vehicle technologies, data and reputation risk are just some of many considerations linked to the procurement of salvage services.  e2e will drive further added value to clients and members through the adoption and application of emerging technologies, continuing to differentiate its proposition and position salvage services as a professional partnership. 

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