Copart announces another first in the market, with the launch of their new claims management system ‘ClaimHub’.
This launch is yet another illustration of our digital strategy continuing to come to life, a strategy that is focused on delivering benefits to insurers across three critical dimensions – customer satisfaction, cost reductions and service speed and efficiency.
Acting as the new technological backbone to our Claims Management service, ClaimHub provides a world-class platform to manage every aspect of the claims journey, from the commencement of the claim all the way through to settlement.
Recently deployed into our Claims Settlement teams, who are housed within Copart’s newly opened Customer Excellence Centre in Bedford, the roll-out of this new system offers improvements to both speed of service and customer experience.
The full-service solution means that Copart can deal with all aspects of the settlement directly with the policyholder, taking them through the full end-to-end claims journey – including payment of the settlement to the policyholder – whilst offering the Insurer total transparency on each and every case.
Given the ability to integrate directly with the Insurer, the claim information can be populated automatically into Copart’s secure claim settlement portal, which means customers can access and review progress on all their policyholders’ total loss claims.
Reporting from ClaimHub is integrated into our expansive reporting suite ‘MiHub’, which gives customers access to real-time insight at a case or macro level.
Iain Wells, Copart’s IT Director, said:
“A vital element of what we help with is enabling a decision and swift resolution to claims. Full system integration gives our customers the ability to send us information directly from their database into ours. It’s instant, secure and ensures accuracy of data. The fully automated process reduces administration time for our customers and speeds up the overall claim and policyholder journey.
We’re very proud of our market-leading unique tech capabilities, and we’ll continue to develop and improve our digital platforms to provide a seamless, industry-leading customer experience.”
As well as providing our customers with full visibility on the progress of their total loss claims, ClaimHub details the full claim history and notes and holds copies of all relevant documents – such as the V5 and engineers report.
It provides real-time information all in one place and all activities are date and time stamped to provide a complete audit trail.
Paula Varley, Director of Copart’s Insurance Division, said:
“ClaimHub is another great example of our commitment to continuous improvement. We know we hold a privileged and trusted position as many of our Insurers outsource their claim handling requirements to us. From inspection reports carried out by our AQP qualified engineers, through to agreeing and making the settlement payment to the policyholder, we’re delighted to offer this fully integrated solution.
Our experienced teams guide the policyholder throughout the whole process, ensuring they receive the best experience in what can be a very traumatic time for them, while also helping to speed up the claim cycle and reduce costs for our customers.”
Copart also offers a range of ‘first response’ services including engineering, recovery and storage cost management and finance and private plate management. Adding ClaimHub to our Claims Settlement service gives yet another benefit to our customers.
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