Essential information for end of life vehicle dismantling, depollution and recycling


e2e introduces ‘Live Chat’ to complement existing communication channels

e2e Total Loss Vehicle Management introduces a new online webchat facility to add to its communication channels.


e2e introduces ‘Live Chat’ to complement existing communication channels f

e2e has introduced an online webchat facility to give its clients and network members an additional method of contacting the company. The facility, commonly known as ‘live chat’ is a quick and effective way to gain real-time responses to straightforward queries.  

The facility is available to users between 9 am and 5 pm and all-new chats will be answered within 30 seconds. 

e2e introduces ‘Live Chat’ to complement existing communication channels p
Neil Joslin

Neil Joslin, chief operating officer at e2e said:

“Our service model is built around making things easy for our clients and our network members and providing choice. Through lockdown, people have become more used to operating digitally and it made sense to add the option for digital communication into our existing mix of communication channels. Live chat will improve our online customer experience and provide increased efficiency. Clients and members can still call or email us, if that is their preference, and our bespoke portal, NSGenius, naturally remains an integral tool within our service.”



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Owain Griffiths

Owain Griffiths

Head of Circular Economy at Volvo Cars

Owain joined Volvo Cars in June 2021 to lead Circular Economy in the Global Sustainability Team. The company has committed to being a circular business by 2040 and has financial, recycled content and CO2 based targets for 2025, all of which Owain is working across the company to make happen. Owain previously worked for circular economy consultancy Oakdene Hollins where he advised businesses on evidence led circular economy implementation. 

Turning into a circular business and the importance of vehicle reuse and recycling.

The presentation will cover the work Volvo Cars is doing to achieve 2025 but mainly focus on the transformational work towards 2040 and the business and value chain changes being considered. Attention will be paid to the way vehicles are being dealt with at the end of life and the complexities of closing material and component loops. Opportunities and challenges which Volvo Cars is facing will be presented including engagement with 3rd parties and increasing pressure from stakeholders.

e2e awards logo

e2e Total Loss Vehicle Management [e2e] is the UK’s only salvage and automotive recycling network with nationwide, environmentally compliant sites delivering performance resilience and service reliability to the insurance and fleet markets.  The network’s online salvage auction drives strong salvage resale values and faster sales.  e2e’s salvage clients have access to the network’s stocks of over 5 million quality graded, warranty assured reclaimed parts. 

The power of the network model means e2e has the ability to influence industry standards and is committed to continually raising the bar whilst redefining the role and perceived value of the salvage operator.  Network members adhere to robust service level agreements, against which they are audited, in order to ensure performance consistency and a market leading customer experience.  

The salvage and recycling operating environment is evolving rapidly, and e2e is anticipating, listening and responding to changing market needs.  Regulatory compliance, ESG, reclaimed parts, customer experience, EVs, new vehicle technologies, data and reputation risk are just some of many considerations linked to the procurement of salvage services.  e2e will drive further added value to clients and members through the adoption and application of emerging technologies, continuing to differentiate its proposition and position salvage services as a professional partnership. 

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