Essential information for end of life vehicle dismantling, depollution and recycling

Adam Hewitt
Auto Solutions T

Action 365 partners with e2e for salvage management

Action 365 has partnered with e2e Total Loss Vehicle Management [e2e] to gain maximum commercial return on vehicle salvage, reduce operating costs and increase business efficiency. 


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e2e will handle total loss claims from end-to-end, including recovery & storage management and financial settlement with the policyholder, on behalf of the motor claims accident management company. Action 365 is also exploring the benefits of accessing e2e’s stock of over 5M quality graded, warranty assured reclaimed parts to realise savings for clients on motor claim repairs.

e2e has designed a bespoke, turnkey solution for Action 365, tailored to the company’s business model and service proposition for its insurer, broker and vehicle hire company clients. The e2e network will handle the collection, re-sale, dismantling, recycling, destruction and disposal of total loss vehicles on behalf of Action 365. Additional services to be provided, according to the nature of the claim, include management of cherished number plates, vehicle keys and documentation; negotiation of recovery and storage charges; vehicle checks to include HPI, DVLA, MOT and finance; and engineering services to validate salvage category.

Sam White, CEO at Action 365 said:

“We represent our client brands and are entrusted with their reputation when dealing with their policyholders. We needed a salvage and recycling partner that we could trust to take care of customers and remove any friction from the total loss experience for them. Customer care is undeniably embedded in e2e’s culture. The motor claims environment is evolving rapidly and as a company known for our innovation, agility and flexibility in a partner is also vital. e2e is not only adaptable and highly responsive to our business needs but also proactive with ideas for new and improved ways of doing things. This partnership is saving us time and money and delivering a first-class experience to our clients and their customers. We love the e2e teams’ energy and commitment and moving from the initial trial to an ongoing partnership was an absolute certainty.”  

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Mia Constable

 Mia Constable, Head of Business Development at e2e said: 

“Partnering with a dynamic company like Action 365 is hugely rewarding as they give us the opportunity to think outside the box and design solutions that reflect today’s changing motor claims environment and customer expectations. Our ability to seamlessly integrate with our clients’ technology and processes is renowned and being easy to do business with is part of our customer-centric culture. We are proud to have Sam White and her team as part of our client community. We are excited to be helping them to unlock additional commercial opportunities within vehicle salvage and explore the potential for reducing motor claim repair costs and CO2 emissions with reclaimed parts.”

For further information please visit

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Owain Griffiths

Owain Griffiths

Head of Circular Economy at Volvo Cars

Owain joined Volvo Cars in June 2021 to lead Circular Economy in the Global Sustainability Team. The company has committed to being a circular business by 2040 and has financial, recycled content and CO2 based targets for 2025, all of which Owain is working across the company to make happen. Owain previously worked for circular economy consultancy Oakdene Hollins where he advised businesses on evidence led circular economy implementation. 

Turning into a circular business and the importance of vehicle reuse and recycling.

The presentation will cover the work Volvo Cars is doing to achieve 2025 but mainly focus on the transformational work towards 2040 and the business and value chain changes being considered. Attention will be paid to the way vehicles are being dealt with at the end of life and the complexities of closing material and component loops. Opportunities and challenges which Volvo Cars is facing will be presented including engagement with 3rd parties and increasing pressure from stakeholders.

e2e awards logo

e2e Total Loss Vehicle Management [e2e] is the UK’s only salvage and automotive recycling network with nationwide, environmentally compliant sites delivering performance resilience and service reliability to the insurance and fleet markets.  The network’s online salvage auction drives strong salvage resale values and faster sales.  e2e’s salvage clients have access to the network’s stocks of over 5 million quality graded, warranty assured reclaimed parts. 

The power of the network model means e2e has the ability to influence industry standards and is committed to continually raising the bar whilst redefining the role and perceived value of the salvage operator.  Network members adhere to robust service level agreements, against which they are audited, in order to ensure performance consistency and a market leading customer experience.  

The salvage and recycling operating environment is evolving rapidly, and e2e is anticipating, listening and responding to changing market needs.  Regulatory compliance, ESG, reclaimed parts, customer experience, EVs, new vehicle technologies, data and reputation risk are just some of many considerations linked to the procurement of salvage services.  e2e will drive further added value to clients and members through the adoption and application of emerging technologies, continuing to differentiate its proposition and position salvage services as a professional partnership. 

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