Essential information for end of life vehicle dismantling, depollution and recycling


Celebrating National Customer Service Week 2021 – 92% of customers rate e2e’s service as outstanding

As part of its ongoing commitment to raising standards and providing an exceptional customer experience, e2e Total Loss Vehicle Management [e2e] has commissioned a customer service survey, the results of which have just been made available.  


Celebrating National Customer Service Week 2021 - 92% of customers rate e2e’s service as outstanding f
Mia Constable

Over 350 insurance policyholders were contacted about their service experience with e2e, related to the management of their total loss vehicle. The service had been delivered by a complete cross-section of the salvage and recycling agents which make up the e2e network.  

92% rated the service they received as ‘outstanding’ with good and average making up the remaining ratings. Additionally, 92% of customers who had personal belongings returned to them after their vehicle had been collected stated that they had received ‘outstanding’ service.

When asked whether they would have considered the use of reclaimed parts in the repair of their vehicle, 52% said a definite ‘yes’ with a further 18% saying that they would have been keen to explore that option.

Mia Constable, Head of Business Development at e2e said:

“What a brilliant way to celebrate National Customer Service Week!  We are delighted with the survey results which demonstrate consistency in customer service standards across our network of members. We are aware that we represent our insurance clients’ brands when we are providing a service to their policyholders and as such we believe we have a responsibility to provide a customer experience that boosts our clients’ reputations. The survey findings not only validate our market-leading service standards but also provide insight and an opportunity to deliver even greater customer care which, in line with our ethos of continual improvement, we will be talking to our insurer clients about.”

For further information on e2e please visit 



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Owain Griffiths

Owain Griffiths

Head of Circular Economy at Volvo Cars

Owain joined Volvo Cars in June 2021 to lead Circular Economy in the Global Sustainability Team. The company has committed to being a circular business by 2040 and has financial, recycled content and CO2 based targets for 2025, all of which Owain is working across the company to make happen. Owain previously worked for circular economy consultancy Oakdene Hollins where he advised businesses on evidence led circular economy implementation. 

Turning into a circular business and the importance of vehicle reuse and recycling.

The presentation will cover the work Volvo Cars is doing to achieve 2025 but mainly focus on the transformational work towards 2040 and the business and value chain changes being considered. Attention will be paid to the way vehicles are being dealt with at the end of life and the complexities of closing material and component loops. Opportunities and challenges which Volvo Cars is facing will be presented including engagement with 3rd parties and increasing pressure from stakeholders.

e2e awards logo

e2e Total Loss Vehicle Management [e2e] is the UK’s only salvage and automotive recycling network with nationwide, environmentally compliant sites delivering performance resilience and service reliability to the insurance and fleet markets.  The network’s online salvage auction drives strong salvage resale values and faster sales.  e2e’s salvage clients have access to the network’s stocks of over 5 million quality graded, warranty assured reclaimed parts. 

The power of the network model means e2e has the ability to influence industry standards and is committed to continually raising the bar whilst redefining the role and perceived value of the salvage operator.  Network members adhere to robust service level agreements, against which they are audited, in order to ensure performance consistency and a market leading customer experience.  

The salvage and recycling operating environment is evolving rapidly, and e2e is anticipating, listening and responding to changing market needs.  Regulatory compliance, ESG, reclaimed parts, customer experience, EVs, new vehicle technologies, data and reputation risk are just some of many considerations linked to the procurement of salvage services.  e2e will drive further added value to clients and members through the adoption and application of emerging technologies, continuing to differentiate its proposition and position salvage services as a professional partnership. 

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