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Allianz leverages green parts and approved repairers to boost claims efficiency

Allianz Commercial has refreshed its fleet policies to reduce repair times: new wordings prescribe the fitting of green parts and encourage the use of approved repairers.

 

Allianz leverages green parts and approved repairers to boost claims efficiency p

Against a backdrop of double-digit claims inflation, these new terms aim at delivering swifter sustainable repairs for customers.

The refreshed fleet policies will provide an incentive to customers who use Allianz’s Approved Repairer Network (ARN) in the form of an excess reduction.

Under new wordings effective 1 March, green parts will be fitted for non-safety-critical repairs where an appropriate part is available. Previously, explicit permission had to be sought for each repair, so the new rule will help speed up the claim process.

A green part is an undamaged component that has been salvaged from another vehicle. Allianz’s suppliers use only parts whose conformity has been certified. They come from the same manufacturer, with the original guarantee, and are the same age or newer than the parts they replace.

Allianz will guarantee the repairs made in its Approved Repairer Network, with or without green parts, for as long as the vehicle remains in its customer’s ownership.

Together with the excess reduction, this warranty aims to encourage customers to have their motor repairs done in one of the 300+ approved garages of its UK network.

This applies to the Motor Fleet and Small Fleet policies from 1 March, with Complete Mini Fleet following soon afterwards.

The repair times, costs and quality are better controlled inside the ARN than outside. The setting ensures industry standards are adhered to. It also allows for better cooperation and communication during the claim, enhancing customer experience.

Eibhlin Swan

Head of claims customer delivery Eibhlin Swan comments:

“The costs of motor claims have been rocketing in the market and we want to support our customers to keep their claims costs under control. For us, the solution is to work closely with our repairers. The incentive and the warranty we provide for ARN repairs show the trust we place in our partners’ skills.”

Allianz leverages green parts and approved repairers to boost claims efficiency GR
Gerry Ross

Head of commercial motor Gerry Ross adds:

“Using more green parts in the repair process is the right thing to do. It’s good for our customers as it will reduce their claims costs and repair times. It’s also good for the environment as it reduces waste and carbon emissions.”

Source  Allianz

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Owain Griffiths

Owain Griffiths

Head of Circular Economy at Volvo Cars

Owain joined Volvo Cars in June 2021 to lead Circular Economy in the Global Sustainability Team. The company has committed to being a circular business by 2040 and has financial, recycled content and CO2 based targets for 2025, all of which Owain is working across the company to make happen. Owain previously worked for circular economy consultancy Oakdene Hollins where he advised businesses on evidence led circular economy implementation. 

Turning into a circular business and the importance of vehicle reuse and recycling.

The presentation will cover the work Volvo Cars is doing to achieve 2025 but mainly focus on the transformational work towards 2040 and the business and value chain changes being considered. Attention will be paid to the way vehicles are being dealt with at the end of life and the complexities of closing material and component loops. Opportunities and challenges which Volvo Cars is facing will be presented including engagement with 3rd parties and increasing pressure from stakeholders.

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e2e Total Loss Vehicle Management [e2e] is the UK’s only salvage and automotive recycling network with nationwide, environmentally compliant sites delivering performance resilience and service reliability to the insurance and fleet markets.  The network’s online salvage auction www.salvagemarket.co.uk drives strong salvage resale values and faster sales.  e2e’s salvage clients have access to the network’s stocks of over 5 million quality graded, warranty assured reclaimed parts. 

The power of the network model means e2e has the ability to influence industry standards and is committed to continually raising the bar whilst redefining the role and perceived value of the salvage operator.  Network members adhere to robust service level agreements, against which they are audited, in order to ensure performance consistency and a market leading customer experience.  

The salvage and recycling operating environment is evolving rapidly, and e2e is anticipating, listening and responding to changing market needs.  Regulatory compliance, ESG, reclaimed parts, customer experience, EVs, new vehicle technologies, data and reputation risk are just some of many considerations linked to the procurement of salvage services.  e2e will drive further added value to clients and members through the adoption and application of emerging technologies, continuing to differentiate its proposition and position salvage services as a professional partnership. 

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