B-Parts, the European leader supplier of original used auto parts for individual and professional customers, announced that it has achieved an “Outstanding” Net Promoter Score (NPS) of 62. This is an increase from the previous score of 58 in 2021, which was already a great score for the industry.
The Net Promoter Score is a well-known measurement of a customer’s loyalty to a brand on a scale of -100 to +100. Therefore, this score of 62 indicates that B-Parts customers are highly likely to recommend the brand to a friend or colleague. According to research by Satmetrix, the average NPS for e-commerce companies is 40.
“Our increasing NPS score is a testament to our team’s hard work, dedication and commitment to provide the best buying experience to our customers. Our NPS score reflects the trust our clients place in us to deliver high-quality original used auto parts, thus we are continually working to improve our platform and our customers’ experience”, explained Manuel Araújo Monteiro and Luís Sousa Vieira, Managing Directors of B-Parts.
B-Parts collects clients’ feedback at the end of every purchase to gather customer experience insights. In 2022, the brand received over 15,500 insights from customers in different countries. Portugal and France had the most participation, followed by Germany and Italy. Besides the NPS score, B-Parts is also rated higher than its main competitors by Google and Trustpilot, with 4.8 and 4.7 out of 5, respectively.
B-Parts’ growth continued in 2022, with an increase of 108% compared to last year. This outcome is in line with the previous years’ results, and the challenge to achieve a new 100% growth remains for 2023.