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B-Parts achieves outstanding Net Promoter Score in the industry

B-Parts, the European leader supplier of original used auto parts for individual and professional customers, announced that it has achieved an “Outstanding” Net Promoter Score (NPS) of 62. This is an increase from the previous score of 58 in 2021, which was already a great score for the industry.

 

B-Parts achieves outstanding Net Promoter Score in the industry p

The Net Promoter Score is a well-known measurement of a customer’s loyalty to a brand on a scale of -100 to +100. Therefore, this score of 62 indicates that B-Parts customers are highly likely to recommend the brand to a friend or colleague. According to research by Satmetrix, the average NPS for e-commerce companies is 40.

“Our increasing NPS score is a testament to our team’s hard work, dedication and commitment to provide the best buying experience to our customers. Our NPS score reflects the trust our clients place in us to deliver high-quality original used auto parts, thus we are continually working to improve our platform and our customers’ experience”, explained Manuel Araújo Monteiro and Luís Sousa Vieira, Managing Directors of B-Parts.

B-Parts collects clients’ feedback at the end of every purchase to gather customer experience insights. In 2022, the brand received over 15,500 insights from customers in different countries. Portugal and France had the most participation, followed by Germany and Italy. Besides the NPS score, B-Parts is also rated higher than its main competitors by Google and Trustpilot, with 4.8 and 4.7 out of 5, respectively.

B-Parts’ growth continued in 2022, with an increase of 108% compared to last year. This outcome is in line with the previous years’ results, and the challenge to achieve a new 100% growth remains for 2023.

SYNETIQ April 2023 M

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Owain Griffiths

Owain Griffiths

Head of Circular Economy at Volvo Cars

Owain joined Volvo Cars in June 2021 to lead Circular Economy in the Global Sustainability Team. The company has committed to being a circular business by 2040 and has financial, recycled content and CO2 based targets for 2025, all of which Owain is working across the company to make happen. Owain previously worked for circular economy consultancy Oakdene Hollins where he advised businesses on evidence led circular economy implementation. 

Turning into a circular business and the importance of vehicle reuse and recycling.

The presentation will cover the work Volvo Cars is doing to achieve 2025 but mainly focus on the transformational work towards 2040 and the business and value chain changes being considered. Attention will be paid to the way vehicles are being dealt with at the end of life and the complexities of closing material and component loops. Opportunities and challenges which Volvo Cars is facing will be presented including engagement with 3rd parties and increasing pressure from stakeholders.

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e2e Total Loss Vehicle Management [e2e] is the UK’s only salvage and automotive recycling network with nationwide, environmentally compliant sites delivering performance resilience and service reliability to the insurance and fleet markets.  The network’s online salvage auction www.salvagemarket.co.uk drives strong salvage resale values and faster sales.  e2e’s salvage clients have access to the network’s stocks of over 5 million quality graded, warranty assured reclaimed parts. 

The power of the network model means e2e has the ability to influence industry standards and is committed to continually raising the bar whilst redefining the role and perceived value of the salvage operator.  Network members adhere to robust service level agreements, against which they are audited, in order to ensure performance consistency and a market leading customer experience.  

The salvage and recycling operating environment is evolving rapidly, and e2e is anticipating, listening and responding to changing market needs.  Regulatory compliance, ESG, reclaimed parts, customer experience, EVs, new vehicle technologies, data and reputation risk are just some of many considerations linked to the procurement of salvage services.  e2e will drive further added value to clients and members through the adoption and application of emerging technologies, continuing to differentiate its proposition and position salvage services as a professional partnership. 

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