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New Reclaimed Parts Research Report from e2e reveals huge potential for increased use of reclaimed parts

The e2e Reclaimed Parts Research Report, published today, explores insurer and bodyshop attitudes to, and usage of, reclaimed parts; to include processes and challenges that influence decision-making. 


New Reclaimed Parts Research Report from e2e reveals huge potential for increased use of reclaimed parts f

Overarching findings show that insurers are committed to and actively adopting reclaimed parts as part of their sustainable motor claims strategies. Bodyshops, aside from the fast movers in the market, continue to require assurance related to parts availability and accessibility, together with quality and ease of use and work provider approval. The research*, conducted in partnership with ABP Club, surveyed insurers and bodyshops with questions tailored to their operating environments.  The full report is available on the e2e website.  

The research findings reveal the huge potential for increased use of reclaimed parts, with the bodyshops reporting they could be used in nearly every job, but in reality, the majority of bodyshops (66%) are currently only using them on less than 10% of their jobs.  Meanwhile, 100% of insurers are already promoting their use now or intend to within 12 months.  The decision on whether to use reclaimed parts is primarily made solely by the repairer (39%) or jointly with the insurer and policyholder (20%).  Only in 22% of jobs is the decision made solely by the insurer.  The biggest influence as to where the bodyshops source the reclaimed parts is availability (60%), followed by ease of sourcing (39%), followed by cost and work provider instruction (both 32%).  The bodyshops still find it easier to source new parts than reclaimed parts, however, 74% say they would welcome a seamless platform for the sourcing, costing and ordering of reclaimed parts.

Jim Loughran, CEO at e2e, commented:

New Reclaimed Parts Research Report from e2e reveals huge potential for increased use of reclaimed parts JL
Jim Loughran

“The reclaimed parts market is evolving rapidly and many of the historic issues faced are reducing. This research provides the opportunity to understand those challenges remaining and informs our thinking on how best to resolve them; in order to deliver maximum efficiencies and mutual benefits to insurers and bodyshops. Bodyshops’ needs require addressing for the market to mature effectively and ease of sourcing, availability and quality are key to that requirement. We are designing a next generation reclaimed parts solution, capable of integrating with and responding to parts requests raised through existing systems in use in the market. We will provide access to the inventories of quality graded, warranty assured, provenance tested, OEM reclaimed parts held by our network members throughout the UK. This is the largest, sustainable inventory of reclaimed parts stock standing at 500,000+ and comes with the assurance afforded by vehicle recyclers certified to the UK Standard for Reclaimed parts. As a network, with UK wide scale and reach, we are uniquely able to satisfy market needs, providing the quality of parts required at the time they are needed.” 

David Cresswell, Chairman at the ABP Club, said:

New Reclaimed Parts Research Report from e2e reveals huge potential for increased use of reclaimed parts DC
David Cresswell

“We understand how important reclaimed parts have become in the accident repair industry, what started as an environmental issue has grown to become a solution for the ongoing parts shortages affecting our bodyshop members. The national solution that e2e offers customers gives bodyshops across the UK access to a huge range of assured parts. ABP are delighted to have worked with e2e on this report, and we hope everyone finds the results both interesting and useful.”

*Survey Representation:

Two different on-line surveys were compiled and sent out in February 2023 – one to bodyshops and one to insurers. The responses were completely anonymous. 70 bodyshops and 18 insurers responded to the survey.  


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Adam Hewitt

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Owain Griffiths

Owain Griffiths

Head of Circular Economy at Volvo Cars

Owain joined Volvo Cars in June 2021 to lead Circular Economy in the Global Sustainability Team. The company has committed to being a circular business by 2040 and has financial, recycled content and CO2 based targets for 2025, all of which Owain is working across the company to make happen. Owain previously worked for circular economy consultancy Oakdene Hollins where he advised businesses on evidence led circular economy implementation. 

Turning into a circular business and the importance of vehicle reuse and recycling.

The presentation will cover the work Volvo Cars is doing to achieve 2025 but mainly focus on the transformational work towards 2040 and the business and value chain changes being considered. Attention will be paid to the way vehicles are being dealt with at the end of life and the complexities of closing material and component loops. Opportunities and challenges which Volvo Cars is facing will be presented including engagement with 3rd parties and increasing pressure from stakeholders.

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e2e Total Loss Vehicle Management [e2e] is the UK’s only salvage and automotive recycling network with nationwide, environmentally compliant sites delivering performance resilience and service reliability to the insurance and fleet markets.  The network’s online salvage auction drives strong salvage resale values and faster sales.  e2e’s salvage clients have access to the network’s stocks of over 5 million quality graded, warranty assured reclaimed parts. 

The power of the network model means e2e has the ability to influence industry standards and is committed to continually raising the bar whilst redefining the role and perceived value of the salvage operator.  Network members adhere to robust service level agreements, against which they are audited, in order to ensure performance consistency and a market leading customer experience.  

The salvage and recycling operating environment is evolving rapidly, and e2e is anticipating, listening and responding to changing market needs.  Regulatory compliance, ESG, reclaimed parts, customer experience, EVs, new vehicle technologies, data and reputation risk are just some of many considerations linked to the procurement of salvage services.  e2e will drive further added value to clients and members through the adoption and application of emerging technologies, continuing to differentiate its proposition and position salvage services as a professional partnership. 

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