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SYNETIQ’s new supply and fit solution helps reduce vehicle off-road time for policy holders

SYNETIQ, an IAA company, one of the UK’s leading integrated vehicle recycling companies has launched a new supply and fit service to support insurance clients facing increasing claims in catalytic converter theft.


SYNETIQ’s new supply and fit solution helps reduce vehicle off-road time for policy holders p

The service has been introduced to help reduce vehicle off-road time for policy holders after clients continue to report ongoing back-log issues with new OEM replacement parts.

Catalytic converters are devices fitted to vehicle exhausts to reduce the amount of gases emitted. They’re targeted by thieves for their valuable metal and can be removed in less than a minute.

 Run through SYNETIQ’s Mechanical Solutions service, a pilot scheme with NFU Mutual has seen 17 successful catalytic converter repairs using green parts from SYNETIQ’s stock. Using the service, NFU Mutual has achieved a 38% cost saving and vehicles were back on the road within 10 working days.

Green parts are OEM, non-safety critical items – such as doors, engines, headlamps and tailgates. Eliminating delay through supply chain issues, the use of green parts ensure vehicles are fixed faster and in a more sustainable way.

In 2020, the Met police investigated 15,000 catalytic converter thefts compared to 9,500 in the previous year*. Thefts continue to be an issue with NFU Mutual reporting a 12% increase in catalytic converter claims in 2022 compared to the previous year.

Sarah Hirst, Client and Green Parts Director, said: 

“Clients are turning to us to provide a cost effective, swift and sustainable solution to get policy holder vehicles back on the road.

Due to the sheer number of thefts each year, the supply chain is struggling to keep up with new part demand and our solution offers a complete service all under one roof. This includes vehicle collection, sourcing the green part and fitting it through our mechanical team and returning the vehicle to the policyholder.

The pilot scheme with NFU Mutual has been really successful and we’re proud to now offer this service as an additional solution to our entire client base.”

 Dave Rossall, Head of Motor Claims at NFU Mutual, said: 

“We saw an increase in catalytic converter thefts last year, so this successful pilot is a timely indication of how, working with SYNETIQ, we can help our customers get back on the road as soon as possible.

As a business committed to making a positive impact for our communities and for the environment, NFU Mutual is excited by the opportunities the use of green parts provides for reducing waste and emissions.”



SYNETIQ Ltd., the UK-based business unit of IAA Holdings, LLC (IAA), an RB Global, Inc. company, is the largest integrated salvage, dismantling and vehicle recycling company in the UK, formed to become the most innovative and trusted business in the industry. An integrated, data-driven and innovative business, SYNETIQ has led the way in raising industry standards and continually innovates ways of working to deliver great value, ensure complete compliance and a provide a positive experience. SYNETIQ is proud to have major household names in its portfolio, including insurers, accident management companies, fleets, police forces, logistics companies, vehicle repair body shops, and remanufacturers. With cutting-edge data and software solutions, multiple sites, a specialist vehicle recovery fleet and over 800 dedicated UK-based employees, customers and clients trust SYNETIQ to create bespoke solutions to deliver the maximum benefit for their business.

For more information about SYNETIQ, visit

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Owain Griffiths

Owain Griffiths

Head of Circular Economy at Volvo Cars

Owain joined Volvo Cars in June 2021 to lead Circular Economy in the Global Sustainability Team. The company has committed to being a circular business by 2040 and has financial, recycled content and CO2 based targets for 2025, all of which Owain is working across the company to make happen. Owain previously worked for circular economy consultancy Oakdene Hollins where he advised businesses on evidence led circular economy implementation. 

Turning into a circular business and the importance of vehicle reuse and recycling.

The presentation will cover the work Volvo Cars is doing to achieve 2025 but mainly focus on the transformational work towards 2040 and the business and value chain changes being considered. Attention will be paid to the way vehicles are being dealt with at the end of life and the complexities of closing material and component loops. Opportunities and challenges which Volvo Cars is facing will be presented including engagement with 3rd parties and increasing pressure from stakeholders.

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e2e Total Loss Vehicle Management [e2e] is the UK’s only salvage and automotive recycling network with nationwide, environmentally compliant sites delivering performance resilience and service reliability to the insurance and fleet markets.  The network’s online salvage auction drives strong salvage resale values and faster sales.  e2e’s salvage clients have access to the network’s stocks of over 5 million quality graded, warranty assured reclaimed parts. 

The power of the network model means e2e has the ability to influence industry standards and is committed to continually raising the bar whilst redefining the role and perceived value of the salvage operator.  Network members adhere to robust service level agreements, against which they are audited, in order to ensure performance consistency and a market leading customer experience.  

The salvage and recycling operating environment is evolving rapidly, and e2e is anticipating, listening and responding to changing market needs.  Regulatory compliance, ESG, reclaimed parts, customer experience, EVs, new vehicle technologies, data and reputation risk are just some of many considerations linked to the procurement of salvage services.  e2e will drive further added value to clients and members through the adoption and application of emerging technologies, continuing to differentiate its proposition and position salvage services as a professional partnership. 

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