Essential information for end of life vehicle dismantling, depollution and recycling

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Meet the e2e Network Members – DLH Autorecyclers Ltd

The e2e Total Loss Vehicle Management Network is made up of a diverse range of independent, innovative vehicle recycling and salvage firms, operating collaboratively and united behind market-leading service standards against which they are audited. The ‘Meet the e2e Network Members’ blog has been developed to shine a light on the infrastructure, operational capabilities, knowledge and expertise embedded in the network and demonstrate the progressive culture inherent in its members. In this blog, we learn more about DLH Autorecyclers Ltd [DLH].


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DLH Autorecyclers Ltd [DLH] has two sites in north Norfolk and is managed by Dave and Jo Horsnell. Established for 29 years, the business expanded from its start-up, two-acre site in a semi-rural location in Happisburgh. A second, main three-acre site was established from the ground up, in 2012, on a nearby industrial estate in North Walsham. This second location encompasses a 90% impermeable surface and offers scope for future expansion. Both sites are fully licenced Authorised Treatment Facilities. 

The majority of processing for end-of-life vehicles is handled on the main site.DLH maintains an efficient and environmentally friendly depollution and recycling process, which sees it exceed the 95% per vehicle recycling target set by the Environment Agency. The original site is primarily used for vehicle and reclaimed parts storage. DLH Autorecyclers also has a sister company, DLH AutoCentre, which offers full garage services, including MOTs, to businesses and consumers in the region. The AutoCentre promotes and encourages the use of reclaimed parts in vehicle maintenance and repairs for its customers.  

 Salvage collection and salvage re-sale through the SalvageMarket online auction are the primary services offered by business, together with the provision of quality graded, warranty-assured reclaimed parts to the insurance repair market, trade and consumer customers. DLH is accredited to the VRA UK Standard for Reclaimed Parts. The company operates throughout Norfolk, Suffolk and also covers parts of Lincolnshire and Cambridgeshire. Equipped to accommodate the rural nature of its operating areas, the recovery fleet includes two-car carriers, enabling staff to collect vehicles where access for large transporters is difficult. Two new multi-car transporters were added to the fleet in 2020 and 2021, while 2023 has seen the introduction of an articulated multi-car transporter capable of transporting larger and heavier vehicles. Two parts delivery vans service regional customers with door-to-door delivery of reclaimed parts, ensuring care during transit so that parts arrive in the condition expected by the customer.

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Investment in the business is an ongoing, strategic commitment for DLH, which has recently had their plans for a new electric vehicle processing area with adjoining offices and new customer reception approved by Norfolk County Council. Work will start early in 2024. The progressive management team sees the electrification of vehicles as a growth opportunity, and staff training in the management of electric vehicles has been completed. At the same time, the 2030 ban on the sale of new diesel and petrol vehicles represents continued growth in demand for reclaimed parts. New parts warehousing has been erected to meet this demand, and investment in inventory software to make the ordering process more streamlined has taken place.

 Nearly 30 years of recycling means the DLH business culture is built on environmentally friendly principles. As part of its membership of the e2e network DLH has committed to the network’s Sustain360 ESG policy. This will see DLH work towards 42% reduction in carbon emissions by 2030, zero waste to landfill by 2030 and Net Zero by 2050.  

DLH sees membership of the e2e network bringing together like-minded, progressive businesses who collectively can help to shape the future of the salvage and auto recycling market to the benefit of customers and the environment. 


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Owain Griffiths

Owain Griffiths

Head of Circular Economy at Volvo Cars

Owain joined Volvo Cars in June 2021 to lead Circular Economy in the Global Sustainability Team. The company has committed to being a circular business by 2040 and has financial, recycled content and CO2 based targets for 2025, all of which Owain is working across the company to make happen. Owain previously worked for circular economy consultancy Oakdene Hollins where he advised businesses on evidence led circular economy implementation. 

Turning into a circular business and the importance of vehicle reuse and recycling.

The presentation will cover the work Volvo Cars is doing to achieve 2025 but mainly focus on the transformational work towards 2040 and the business and value chain changes being considered. Attention will be paid to the way vehicles are being dealt with at the end of life and the complexities of closing material and component loops. Opportunities and challenges which Volvo Cars is facing will be presented including engagement with 3rd parties and increasing pressure from stakeholders.

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e2e Total Loss Vehicle Management [e2e] is the UK’s only salvage and automotive recycling network with nationwide, environmentally compliant sites delivering performance resilience and service reliability to the insurance and fleet markets.  The network’s online salvage auction drives strong salvage resale values and faster sales.  e2e’s salvage clients have access to the network’s stocks of over 5 million quality graded, warranty assured reclaimed parts. 

The power of the network model means e2e has the ability to influence industry standards and is committed to continually raising the bar whilst redefining the role and perceived value of the salvage operator.  Network members adhere to robust service level agreements, against which they are audited, in order to ensure performance consistency and a market leading customer experience.  

The salvage and recycling operating environment is evolving rapidly, and e2e is anticipating, listening and responding to changing market needs.  Regulatory compliance, ESG, reclaimed parts, customer experience, EVs, new vehicle technologies, data and reputation risk are just some of many considerations linked to the procurement of salvage services.  e2e will drive further added value to clients and members through the adoption and application of emerging technologies, continuing to differentiate its proposition and position salvage services as a professional partnership. 

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