Essential information for end of life vehicle dismantling, depollution and recycling

Adam Hewitt

PartsXchange: The Bodyshop Marketplace That Solves the Parts Problem

The frustrations of running a bodyshop, unable to get parts due to a lack of supply were initially exacerbated during the COVID-19 lockdown period. This resulted in delayed key-to-key times and excessive hire car charges. It also put a strain on customer service, together with accumulating unwanted parts stock, adding pressure on cash flow. This was the key driver to PartsXchange, and they were determined to find a solution. Calum Phillips, one of the directors, tells us more.


PartsXchange: The Bodyshop Marketplace That Solves the Parts Problem p
Left to right: Directors Steve Phillips, Rob Walker and Calum Phillips’ and image post three as ‘The main screen of the app

The journey began in the summer of 2022. The plan was to have an app that could be used to find and sell parts to the repair network. Our ambition was and is to be the fastest-growing bodyshop marketplace that is sustainable, using genuine manufacturer’s parts, approved new, used and green parts. The challenge was making this a reality.

We wanted an application where customers could load their unwanted parts stock in under 90 seconds, including an image, the price and postage costs;  and then upload it onto the PartsXchange platform.

PartsXchange: The Bodyshop Marketplace That Solves the Parts Problem p two

Having an account with PartsXchange incurs a minimal fee of just £50 per month. Customers are free to upload as many parts as they desire onto the platform. These parts are subsequently made available to the extensive repair network. Whenever a part is sold, the application will promptly alert the postal service. Subsequently, the postal service will arrange the pickup of the sold parts from the seller and ensure their delivery to the buyer. In order to cover payment platform expenses and additional services, PartsXchange applies a 10% transaction fee.

So far, we have had several meetings with estimating software companies, insurance companies and work providers that have shown great interest and very much endorse the project.

We strive to make our platform the ultimate bodyshop marketplace by pulling all the different resources people are using to find parts and putting them into one place, making it simpler and more efficient for bodyshops to find a part. Our recent partnership with a long-established green parts supplier, Charlton Recycled Auto Parts Ltd (which will be the first partner in that sector to be on the app), will increase our capacity to provide more parts to our customers, so we are very excited to be partnered with Terry (owner) for his wealth of industry knowledge and the way he conducts his business.

PartsXchange: The Bodyshop Marketplace That Solves the Parts Problem p three

What is more, we also offer a platform for a directory of services and an advertising platform as well as news feeds.

Within the PartsXchange team, there are three directors; Steve Phillips, Rob Walker as well as myself. Steve has been in the motor industry all his career starting as a mechanic at BMW and working his way up to running four VW dealers. Now he owns a VW dealership in Hertfordshire as well as M J Warner Bodyworks. Rob has lived and breathed the accident repair industry since leaving school, from starting out as an estimator to becoming the youngest engineer at Norwich Union, running his own network for a fleet management company to running a successful BodyShop to now being director of M J Warner; there’s no one more passionate about trying to help the industry than Mr Walker. He has seen the industry from all angles and understands the difficulties everyone is facing, and wants to help rectify these difficulties. I have been in the industry for four years, two of which were the most challenging anyone has had to face due to COVID-19. Rob and I worked very closely together to get through the issues everyone faced, and Rob’s infectious determination to help the industry rubbed off on me; that’s how the idea of PartsXchange was born.

We are very excited and are looking forward to sharing our platform with the bodyshop industry.

To find out more about PartsXchange, please visit or email


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Owain Griffiths

Owain Griffiths

Head of Circular Economy at Volvo Cars

Owain joined Volvo Cars in June 2021 to lead Circular Economy in the Global Sustainability Team. The company has committed to being a circular business by 2040 and has financial, recycled content and CO2 based targets for 2025, all of which Owain is working across the company to make happen. Owain previously worked for circular economy consultancy Oakdene Hollins where he advised businesses on evidence led circular economy implementation. 

Turning into a circular business and the importance of vehicle reuse and recycling.

The presentation will cover the work Volvo Cars is doing to achieve 2025 but mainly focus on the transformational work towards 2040 and the business and value chain changes being considered. Attention will be paid to the way vehicles are being dealt with at the end of life and the complexities of closing material and component loops. Opportunities and challenges which Volvo Cars is facing will be presented including engagement with 3rd parties and increasing pressure from stakeholders.

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e2e Total Loss Vehicle Management [e2e] is the UK’s only salvage and automotive recycling network with nationwide, environmentally compliant sites delivering performance resilience and service reliability to the insurance and fleet markets.  The network’s online salvage auction drives strong salvage resale values and faster sales.  e2e’s salvage clients have access to the network’s stocks of over 5 million quality graded, warranty assured reclaimed parts. 

The power of the network model means e2e has the ability to influence industry standards and is committed to continually raising the bar whilst redefining the role and perceived value of the salvage operator.  Network members adhere to robust service level agreements, against which they are audited, in order to ensure performance consistency and a market leading customer experience.  

The salvage and recycling operating environment is evolving rapidly, and e2e is anticipating, listening and responding to changing market needs.  Regulatory compliance, ESG, reclaimed parts, customer experience, EVs, new vehicle technologies, data and reputation risk are just some of many considerations linked to the procurement of salvage services.  e2e will drive further added value to clients and members through the adoption and application of emerging technologies, continuing to differentiate its proposition and position salvage services as a professional partnership. 

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