Artura Solutions – Setting the standards in strategic parts sourcing
Darren Griffin, National Parts Director at Artura Solutions, a UK-based company specialising in claims management aimed at reducing repair cycle times and streamlining the entire claims process, tells us about their recently launched parts sourcing programme, and how it’s helping body shops and insurers address the growing backorder challenges in the automotive repair industry.
Reducing repair delays and costs by sourcing hard-to-find vehicle parts through a smarter supply network
The inception of our parts sourcing programme was driven by a critical challenge faced across the automotive repair industry: extended repair cycle times due to backorders with the OEM. With vehicles sitting idle and customers left waiting, body shops and insurers were incurring unnecessary costs, reputational damage and disruption to service. With over 20 years in the automotive parts sector and a well-established network of supplier relationships, we recognised an opportunity to transform this pain point into a solution.
By leveraging a broad and agile supply network, we proactively locate and source delayed or unavailable parts by utilising a number of different supply channels. This not only shortens the time vehicles spend off the road but also ensures that repairers can meet deadlines, insurers reduce claim-related expenses, and customers receive prompt service.
Overcoming supply chain gaps with intelligent sourcing to secure hard-to-find OEM, aftermarket, and green parts
Across the industry, the real-world availability of parts varies considerably depending on the part type and brand of vehicle. For common mechanical or cosmetic parts, aftermarket and green channels perform relatively well, offering repairers some flexibility and alternative options to OEM backorders. However, when it comes to sourcing new OEM parts, especially technology-driven components like sensors, ECUs, electric drivetrain elements and structural parts, availability remains patchy and inconsistent.
The limitations stem from tighter manufacturer control, longer production lead times, and minimal aftermarket crossover, making these parts notoriously difficult to obtain through standard market channels. It’s this gap in availability that continues to challenge body shops and insurers, often prolonging repair cycles unnecessarily.
What’s telling is that, even in this constrained environment, Artura’s sourcing programme has the ability to locate new OEM parts, accounting for 65% of the parts found through our network. This highlights not only the programme’s agility and scope but also emphasises the limitations of the conventional supply landscape. Until wider systemic changes occur, such as increased supply chain transparency or OEM collaboration, intelligent sourcing remains the fastest route to overcoming backorder bottlenecks.
Green parts are a core solution—cutting delays, reducing waste, and supporting sustainable repair practices
Green parts and remanufactured components are a vital part of our sourcing strategy. Currently, between 30% and 35% of the parts successfully sourced through our programme are green, underlining their importance not just as an alternative, but as a primary solution to supply chain challenges.
In an environment where OEM backorders continue to delay repairs and disrupt customer journeys, green parts help bridge the gap.
Beyond operational impact, green parts also contribute meaningfully to sustainability. As insurers are under increasing pressure to demonstrate eco-conscious practices, sourcing recycled parts supports carbon reduction, waste minimisation, and alignment with broader environmental goals. Green isn’t just an alternative; it’s a strategic choice.
Scaling smartly: balancing digital growth with the flexibility and human touch that powers Artura’s success
The success we have experienced so far has stemmed mainly from the adaptability and human element behind our sourcing model, which enables us to tap into any supplier, on any platform, without constraints. This flexibility is especially powerful when navigating a fragmented supply network of OEM, Aftermarket, green, and remanufactured parts.
However, with scale comes complexity. As demand grows and expectations for rapid response intensify, we do face a pivotal challenge: how to digitise and streamline processes without losing the agility that makes the programme exceptional. Supplier connectivity is uneven across the market, with large suppliers offering API access and automated portals. At the same time, many niche providers still operate on legacy systems, manual platforms, or informal communication channels.
One of our main goals for H2 2025 is to evolve the system to be faster, smarter, and more user-centric, without compromising the breadth of supplier access. That means building technology that enhances but does not replace the human decision-making and relational depth at the heart of the model. The challenge isn’t just technical; it’s also cultural, operational, and strategic.
Building lasting partnerships with recyclers and dismantlers to drive smarter, greener repair solutions
Both top-tier recyclers and niche dismantlers are becoming increasingly central to our sourcing success. By targeting backordered and unavailable parts, we operate in a highly specialised slice of the market, providing immediate, practical solutions through our inventory. As a unique reseller, we serve as a link, elevating the visibility and trustworthiness of green parts and opening the door for repairers who may have been sceptical about adopting them.
The relationship is now evolving from transactional exchanges to long-term partnerships built on trust and shared goals.
As this green-focused network matures, we will also become an integral part of the bodyshop’s procurement process and insurers’ claims management workflows. Our focus on solving the most critical 5% of supply issues means we’re directly contributing to reduced repair cycle times and improved customer service. By embedding sustainable sourcing into our operational strategy, we’re helping stakeholders meet efficiency and environmental targets simultaneously.
To find out more, visit www.artura.uk/artura-parts-solution or email parts@artura.uk.
