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Copart Awarded CCA Global Standard Accreditation

Copart Awarded CCA Global Standard AccreditationOnline vehicle remarketing company Copart UK is the first within their industry to be awarded with the prestigious CCA Global Standard Accreditation by the Customer Contact Association. 

The CCA Global Standard, recognised as the definitive standard for customer contact operations, was awarded to Copart following an intensive two-day assessment with the Customer Support Centre and Claims Settlement teams based at their Head Office in Wootton, Bedfordshire. 

At the close of the assessment, the CCA Global Standard Auditor stated that Copart had demonstrated strong alignment to the required standards and there were no areas of concern or non-conformance. 

Jane Pocock, Managing Director of Copart UK said:

“We’re absolutely thrilled to have gained this globally recognised accreditation, which showcases the outstanding level of performance and professionalism our customer contact teams have at Copart. I’m very proud of what we do, so I’m delighted to have successfully demonstrated our commitment to providing industry-leading customer service to the CCA.” 

The journey doesn’t end here, as part of the assessment included feedback from the CCA on areas of improvement, which Copart will continue to explore and implement over the coming months. There have already been changes to both internal and external processes and the introduction of cross- departmental Open Days to improve communications and identify improvement opportunities. 

Stephanie Barnard, Head of Performance Management, Quality & Audit said:

“Not only has this experience gained Copart this fantastic accolade, it has also given us the opportunity to review our processes and identify areas for improvement. The CCA has supported us in providing the right training and personal development to help Copart’s customer contact teams continue to go from strength to strength.” 

Martin Gilhooly, CCA Global Standard Auditor, added:

“I was very impressed with the tremendous amount of preparation that took place and the amount of enthusiasm, commitment and spirit I witnessed amongst all the team-mates I met. I experienced a very polished and professional operation and can only see things going from strength-to-strength at Copart on their continuous journey of improvement.” 

To find out more about Copart UK, visit www.copart.co.uk  

To learn more about the CCA Global Standard, visit www.cca-global.com 

Copart Awarded CCA Global Standard Accreditation

Image caption: (L-R) David Rainey (Customer Support Centre Manager), Martin Gilhooly (CCA Global Standard Auditor, Stephanie Barnard (Head of Performance Management, Quality & Audit), Sarah Marshall (Human Resources Officer) and Laura Janes (Claims Settlement Manager). 

 

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Owain Griffiths

Owain Griffiths

Head of Circular Economy at Volvo Cars

Owain joined Volvo Cars in June 2021 to lead Circular Economy in the Global Sustainability Team. The company has committed to being a circular business by 2040 and has financial, recycled content and CO2 based targets for 2025, all of which Owain is working across the company to make happen. Owain previously worked for circular economy consultancy Oakdene Hollins where he advised businesses on evidence led circular economy implementation. 

Turning into a circular business and the importance of vehicle reuse and recycling.

The presentation will cover the work Volvo Cars is doing to achieve 2025 but mainly focus on the transformational work towards 2040 and the business and value chain changes being considered. Attention will be paid to the way vehicles are being dealt with at the end of life and the complexities of closing material and component loops. Opportunities and challenges which Volvo Cars is facing will be presented including engagement with 3rd parties and increasing pressure from stakeholders.