Copart UK announces further expansion of their dedicated ‘First Response’ Contact Centre in the North East
Global leader in online vehicle remarketing, Copart UK, has announced plans to centralise a number of core activities that are the backbone to the first response and policyholder management services they provide to the Insurance sector.
Following an increase in demand, the expanded contact centre will be dedicated to the delivery of two essential services. Firstly, Copart’s Recovery and Storage Cost Management Services – vital to Insurers to ensure close cost management across areas such as Police statutory charges, recovery agent charges and Bodyshop storage charges.
The expanded team will also be responsible for co-ordinated collections and immediate payment on behalf of Insurers to minimise disruption and optimise cash flow.
In addition, new roles will be created to focus on building and maintaining the trusted and longstanding relationships with Bodyshop and recovery operators, providing specialist training for Copart employees to manage costs on behalf of Insurers.
The second area of expansion is focused around the provision of their policyholder vehicle pick up services know as Copart Owner Connect. This enables policyholders to have their vehicle quickly and safely collected directly from their home at a time that suits them – all via a convenient mobile app.
Copart’s Director of Operation Centres, Transport & Engineering, Phil Briggs, said they were continuing to make significant investment into both services due to an increase in demand from the insurance sector, driven by the need of Insurers to minimise cost and maximise the service experience for their policyholders.
“As we continue to invest in technology, people, and process, we are able to support Insurers at an even greater depth in fully understanding the costs associated with the recovery and storage of any vehicle in a claims process. This expansion, which includes additional job opportunities, reflects Copart’s investment in customer service, and in the local area.
“Coupled with the fact we are able to deploy Copart’s liveried vehicles and uniformed Drivers to collect vehicles from policyholders’ homes, we are providing the reassurance that they are in safe hands during what can often be a distressing moment following an accident.”
Briggs goes on to emphasise the importance of data security to Insurers as another strong motivating factor when it came to the decision to centralise these services:
“Centralising these functions into a single, secure site has the additional benefit of ensuring we can handle sensitive, personal data in a manner that fully complies with all relevant regulations”.
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