Despite the national lockdown, it’s still ‘customer first’ for leading online vehicle remarketing business Copart UK, who have opened the doors of their new Customer Excellence Centre.
Following the rapid expansion of Copart’s customer service functions, including Claims Settlement and Engineering Services, the company announced plans to open the new centre back in November 2020 to support their ongoing growth and the changing needs of their customers.
Copart’s Claims Settlement, Customer Support Centre, Vehicle Engineering and Operational Audit teams are now operating across three floors at Franklin Court, based in Priory Business Park, Bedford.
As a company that has remained operational throughout the pandemic, including the current national lockdown, the opening of Copart’s Customer Excellence Centre further supports the essential services they provide to the insurance sector.
Jane Pocock, Managing Director of Copart UK & Ireland, said:
“We’re delighted to announce that our Customer Excellence Centre is now open and operational, allowing us to provide our partners with world-class end-to-end outsourced services and drive more returns from their vehicles. Given the essential nature of the services we provide, we were determined to push ahead with opening the centre despite the current national lockdown.
“Supported by our recent ISO 22301 Business Continuity Management Standard accreditation, our customers and stakeholders can be reassured we are a robust and resilient company that will continue to provide critical value-added services despite any operational disruptions.”
The opening of the Customer Excellence Centre also coincides with the appointment of Richard Howe, who joins Copart as Head of Central Operations. Formerly Head of Engineering at Markerstudy Insurance, he will assume responsibility for managing the Customer Support Centre, Claims Settlement, and Vehicle Engineering functions at Franklin Court.
Howe said: “I’m joining Copart at a very exciting time, as the business continues to expand and invest into the continuous improvement of products and services, in line with the growing needs of customers. I’m pleased to bring over 30 years of commercial, technical, and claims experience to Copart and am looking forward to supporting and influencing the continued growth and success of these key areas of the business.”
Copart currently has over 1,200 employees based across 18 UK locations and anticipates recruiting for around 35 new roles at the Customer Excellence Centre in Bedford over the next 12-18 months.