After over 90 years Charles Trent Limited has taken the decision to close its DIY yard in Poole, Dorset. The decision has been made in response to a significant reduction in demand for self-service DIY parts, and increased interest in its more convenient off the shelf parts service. The impact of the digital era upon the business has been profound. Its customers are opting to purchase parts through smartphones, tablets, laptops and PCs for fast delivery or collection from site, in lieu of heading into the yard to remove what they need themselves.
When the DIY yard closes for the final time it will be a very sad day not only for the team at Charles Trent but also those who are genuine ‘DIYers’. However, to best serve its growing customer base, efforts will be increased for its more convenient online used car parts service.
Presently, over 90% of the company’s annual part sales can be attributed to its online offering. Charles Trent will begin to remove and stock older parts and make them available online for collection and delivery, improving convenience.
Charles Trent will continue to develop its part services to best suit its customers and offer quality, low cost part solutions to help motorists keep their cars on the road for less. Many generations of customers have benefitted from its DIY offering with many more set to benefit from its online part service looking ahead. As one era ends, another begins…
To find out more from Charles Trent Limited, call 01202 744 194 or check out their website www.trents.co.uk/