ATF Professional caught up with recently appointed National Salvage Group (NSG) Chairman, Martyn Holman to find out how he is settling into his new position and how he sees the future of the NSG and the industry as a whole.
Martyn joined the NSG at the beginning of August so has had just a few months to adjust within the industry. He has spent the last 40 years in insurance on the Broking and Underwriting sectors as opposed to the claims side so joining the NSG has an association to a some degree. And because of his senior level contacts within the wider insurance market he was chosen to come on board. He said he is “excited by the opportunity at NSG”.
NSG have been providing salvage and end of life vehicle disposal solutions for over 17 years. They dispose Total Loss vehicles from whichever source are distributed amongst the membership based on postcode allocations and ability to deliver the required solution, allied to the breaking of vehicles is their online auction platform www.salvagemarket.co.uk
Martyn told us that the NSG are looking to promote the end to end total loss vehicle solution which will focus heavily on breaking in house and recycling green parts back into the market. Part of this initiative will be to rebrand the group and enforce minimum standards of service quality to ensure uniformity across the membership.
As the industry continues to change the belief is that Insurers in particular will demand more environmentally friendly processes and outcomes and NSG intend to be at the forefront of that drive. The rebranding and imposition of minimum delivery standards will all be integral to the new proposition due to be unveiled early in the new year, these changes were unanimously agreed at the recent AGM.
Martyn mentioned that many of the group locations are already state of the art with significant investment in specialist equipment along with staff training and we now expect all members to aspire to these levels.
The NSG have their USP, which is to provide a full end to end solution for total loss vehicles which is a big advantage but they need to get the word out into the insurance market to let them know what they stand for – something which has, according to Martyn, been lost along the way.
To gain more business the NSG need to change and the first step in that journey is to carry out in depth fact finding to ensure they gain a full understanding of their members business practises and strengths and weaknesses. They want to have the full confidence to say, ‘if you use the NSG, we will deliver this fully specified service’.
Being new to this industry, Martyn said he was in the fortunate position to come up with at this challenge with a fresh pair of eyes and help promote those within the group to bring forward their ideas on how to change the current perception within the insurance market particularly ideas on how to make changes to encourage more business to come their way. He said that they will offer support to members to reach the standards they require by utilising skills and using examples from others in the group. They also welcome new members to join.
Martyn said, “The Group needs to develop or risk becoming irrelevant and we believe the new proposition will put us back at the forefront of total loss vehicle solution providers, basically evolve or die and we have no intention of dying!”
NSG’s rebrand is coming soon. And they intend to give us an explanation of their standards by early 2019.
If you would like to find out more about the NSG, please visit their website at www.nsg.ltd.uk or call 01325 352626.