Dave Horsnell, Managing Director at DLH Autorecyclers, North Walsham, Norfolk looked to the positives while the company was on the first government lockdown.
From the 24th March, at the beginning of the lockdown, most staff had been furloughed so the company utilised this period by making some refurbishments to their sites.
These refurbishments included erecting a new steel building, installing a new Green Car Depollution bay, moving their part-worn tyre workshop to a unit opposite their MOT Test Centre and Garage services facility at Stalham, re-opening their original Happisburgh site for more vehicle storage which included the use of an additional depollution bay and finally building a new company website from scratch.
While refurbishments commenced, their online stores continued to process parts orders and the salvage collection service carried on removing vehicles from police pounds, which stopped any extra salvage storage costs to clients.
The ELV processing side of the business did not stop either – with the lockdown time used to process the excess vehicles, it has left the yard in good order to move forward after the lockdown for receiving more cars to recycle.
Dave said that the time was spent well. They managed to get the steel erectors back on site to finish the building which was already delayed due to high winds which the area had been experiencing earlier in the year. Their electrician came on-site to rewire the whole building. Both the steel erectors and electrician did a great job with the added challenges of working while social distancing.
Fortunately, their new Green Car Depollution equipment had been delivered a few weeks before the lockdown and although Green Car could not make it to the site to fit the equipment, Dave and his team managed to find a local garage equipment company to fit the lift while Julian Dale from Green Car talked them through how to install the pumps and pipes to the tanks along with sending any extra bits required. Now the new bay is fully up and running.
They finished the move of their entire part-worn tyre stock and fitting equipment to a unit located opposite their busy MOT and garage services located on Bank Street, Stalham. Dave said:
“This new location will give even better customer service and experience freeing up room to add another parts stripping bay at our North Walsham site.”
Reopening the Happisburgh site made sense as they moved their offices back there during the lockdown period to keep all office communications going with clients. The extra storage room was an additional benefit as they were very busy removing seized vehicles from police pounds within Norfolk during the whole lockdown period.
Building a new website was always on the agenda, so again, this time was utilised and they employed the services of Success Local – a website design company to build it. The website has been built from the ground up and it is very nearly ready to go live. Dave said: “There will be an improved experience for customers visiting the website with options to go directly to our online store or go to our weekly salvage auction option or to get an instant scrap price for your vehicle – these are among just some of the functions available.
“I would like to thank SJC Engineering and Broads Electrical for there effort during the building work, Diamond Garage Equipment for the Lift installation at such short notice and although Green Car Depollution were unable to attend in person, their Managing Director, Julian Dale was very helpful with sending all the ”extra bits” needed to get the equipment up and working. And of course, I would also like to thank our staff who came to work to help and to those who had to stay at home doing DIY jobs and watch day time TV!”
To find out more about DLH Autorecyclers Ltd, visit www.dlhautorecyclers.co.uk